Explore Our
Innovative Solution Stack
Designed to Enhance Customer Experiences
and Ensure Seamless Communication
Across Every Interaction, Anytime and Anywhere.
Unlock the Power of
WhatsApp Calling Gateway
Turn WhatsApp into Your Global Hotline.
Experience the art of WhatsApp Calling by simply dialing the number above from WhatsApp or scan the QR to connect instantly — just like making a normal WhatsApp call.
WhatsApp Calling Gateway
Turn WhatsApp into a Call Channel
Let customers reach your business directly through WhatsApp voice calls. Calls land on your existing PBX or Call Center system, using your same IVR, queues, and agents..
Seamless Integration with Existing Systems
No new infrastructure needed. The gateway bridges WhatsApp Cloud and your PBX securely over SIP, preserving your current call flow, recordings, and analytics.
Zero-Cost Calling for Customers
Remove international call barriers. Customers can call your business from anywhere via WhatsApp, completely free for them and fully traceable for you.
Smarter Routing & Faster Response
Leverage your existing IVR logic, language selection, and agent skill mapping to ensure each caller reaches the right agent instantly.
Unified Experience Across Channels
Blend WhatsApp voice with chat, ticketing, and CRM integration for a single, continuous customer experience, from inquiry to resolution.
Minimal Business Investment
Use your existing PBX and infrastructure, no additional hardware or licensing required. Deploy quickly and scale as your call volume grows.
WhatsApp Business API
Automate Conversations, Simplify Engagement
Build intelligent WhatsApp chatbots that instantly respond to customer queries — from reporting faults to tracking orders — keeping your business available 24/7 with no human delay
Seamless Integration with Business Systems
Connect your WhatsApp channel with CRMs, ERPs, billing, or ticketing platforms. Sync data automatically and deliver personalized responses using real-time system intelligence.
Multimedia Messaging that Converts
Go beyond text. Send images, videos, documents, voice notes, or location details to create rich, interactive conversations that boost engagement and customer satisfaction.
Smart Workflows for Every Use Case
Design chat flows for fault reporting, order placement, appointment booking, or account inquiries — all through a single WhatsApp number with dynamic, rule-based automation.
Instant Alerts & Notifications
Keep customers informed with automated status updates, payment reminders, or outage alerts — ensuring transparency and timely communication across every interaction.
Scalable & Secure Platform
Powered by Meta’s official WhatsApp Business API, ensuring enterprise-grade security, encryption, and reliability as your business scales from hundreds to thousands of daily conversations.
Connect Smarter with
WhatsApp Business API
Build Instant Trust with Automated WhatsApp Conversations.
Say “Hi” on WhatsApp to the number above or scan the QR to experience our smart automated chat.
The bot welcomes you with an interactive menu where you can easily select options and get your task done.
This menu is fully customizable for your business and supports images, videos, documents, and more, making customer interactions effortless and engaging.
Your Unified Omni-Channel
Contact Center
One Platform.
Every Conversation.
Simply dial the number above from WhatsApp, mobile, or landline, or scan the QR to connect instantly — just like a normal voice call. Experience our Omni-Channel Contact Center, where calls, chats, and emails merge into one platform, empowering agents to respond faster and deliver a seamless, professional customer experience.
Contact Center
Connect Every Channel, Serve from One Desk
Bridge traditional and digital communication — handle GSM, PSTN, and WhatsApp voice calls, web chats, and emails through a single agent interface for a seamless experience.
One Agent, Multiple Conversations
Empower agents to manage calls, WhatsApp chats, and web inquiries simultaneously. Every conversation is visible on one screen — improving response times and reducing operational overhead.
Smart Routing Across All Channels
Route customers to the right agent or department automatically, whether they call from a mobile line or WhatsApp. Unified routing ensures consistent service and faster resolutions.
WhatsApp + Voice + CRM Integration
Integrate directly with the official WhatsApp Business API, your existing PBX, and CRM. Enable agents to chat, call, and update records — all within the same workflow.
Unified Reporting & Analytics
Gain full visibility across channels — voice, chat, and email. Track KPIs, agent performance, response time, and customer sentiment through a unified analytics dashboard.
Scale Effortlessly, Stay Connected
Whether you manage 10 or 1,000 agents, the platform scales easily. Cloud-ready, secure, and flexible — it adapts to any business size and communication mix.
Dialmate
Never Miss a Call Again
Handle missed and after-hours calls automatically through intelligent call routing. DialMate ensures every customer call is captured, even when lines are busy or the office is closed.
Personalized IVR Menus
Greet every caller with a branded voice menu. Offer self-service options, information playback, voicemail, or callback requests—creating a professional and consistent caller experience.
After-Hours Automation
Stay connected beyond business hours with smart recordings, automated messages, and voicemail options. Maintain professionalism while keeping customers informed anytime they call.
Callback and Voice Message Management
Let customers request callbacks or leave detailed voice messages. Receive instant WhatsApp notifications for each new request, ensuring every inquiry is followed up quickly.
Real-Time WhatsApp Notifications
Monitor calls, voicemails, and callback requests directly through WhatsApp. Get instant alerts and query information anytime, anywhere—no app or portal required.
Simple Setup, Big Impact
No hardware or complex setup needed. DialMate integrates seamlessly with your existing phone system and WhatsApp, helping your business deliver enterprise-grade responsiveness at minimal cost.
Every Call Counts
Dialmate
Keep Your Business Always Reachable — Even After Hours.
Simply dial the number above on WhatsApp or scan the QR to experience DialMate. It helps your business serve callers even when you’re busy or after hours, delivering an enterprise call center experience at a fraction of the cost. Get real-time WhatsApp alerts for missed calls and voicemails—never miss a customer again.
Reimagine Education
Learnmate
Empowering Teachers, Engaging Students
Say “Hi” on WhatsApp to the number above or scan the QR to experience the LearnMate Bot in action. This intelligent assistant helps tutors and students manage classes, attendance, assignments, feedback, and payments seamlessly through WhatsApp. With its interactive, menu-driven chat, LearnMate makes online learning more organized, engaging, and efficient—empowering teachers to save time and students to stay connected anytime, anywhere.
Learnmate
Simplify Teaching with WhatsApp
Turn WhatsApp into your classroom assistant. Manage lessons, assignments, attendance, and communication—all in one familiar chat interface that both teachers and students love.
Smart Automation for Daily Tasks
Automate reminders, attendance updates, and assignment notifications. LearnMate keeps students informed and teachers organized—without needing extra apps or manual follow-ups.
Engage Students Seamlessly
Send lesson updates, quizzes, videos, and notes directly on WhatsApp. Foster better participation and feedback through interactive multimedia learning experiences.
Centralized Student Management
Access complete student details, attendance records, and performance insights from one unified dashboard. Stay in control of your class with real-time visibility.
Secure Payments & Fee Tracking
Enable students or parents to receive automated payment reminders and confirmations on WhatsApp. Simplify fee collection while maintaining transparency and trust.
calable, Reliable & Easy to Deploy
From individual tutors to large institutions, LearnMate scales effortlessly. Powered by WhatsApp Cloud API, it ensures secure, reliable, and continuous communication with every learner.
CeylonBooking.lk
Turn WhatsApp into Your Booking Partner
Allow guests to check availability, make reservations, and get confirmations directly on WhatsApp. CeylonBooking.lk makes booking as simple as chatting — anytime, from anywhere.
Zero-Commission Direct Bookings
Empower property owners to accept direct WhatsApp bookings without third-party fees. Retain full revenue while offering a smooth, personalized booking experience to every guest.
Built-In Property Management System (PMS)
Manage room inventory, rates, and occupancy with ease. From check-ins to check-outs, the PMS automates daily operations while syncing all updates with your WhatsApp booking channel.
Smart Guest Communication
Send instant booking confirmations, reminders, and updates via WhatsApp. Share invoices, directions, and offers through rich multimedia messages that strengthen your guest relationship.
Real-Time Availability & Dashboard
Stay in control of your property from anywhere. View bookings, cancellations, and occupancy insights instantly through WhatsApp notifications — no separate app required.
Scalable, Secure, and Easy to Deploy
Whether you manage a small homestay or a hotel chain, CeylonBooking.lk scales effortlessly. Built on WhatsApp Cloud API, it ensures secure, reliable, and cost-efficient communication.
Manage Reservations with
CeylonBooking.lk
Turn WhatsApp into Your Booking Partner
visit https://ceylonbooking.lk or scan the QR above to discover how it can transform your hotel’s online presence. Showcase your rooms, rates, and special offers while managing reservations directly without paying high commissions. CeylonBooking helps you reach global travelers, increase direct bookings, and highlight your unique brand with engaging photos and videos. With built-in analytics and insights, it empowers you to make smarter decisions and focus on delivering memorable guest experiences that drive loyalty and growth.
Explore the Perfect Solution for Your Business
Across every industry—from hospitality and education to enterprise and retail—businesses can now engage customers more efficiently through WhatsApp. Whether it’s managing reservations, coordinating classes, handling customer support, or processing inquiries, WhatsApp creates a direct, familiar, and real-time communication channel. By combining automated messaging, intelligent voice handling, and instant notifications, organizations can enhance service quality, build stronger relationships, and reduce operational costs. With Intercom Global’s technically proficient and innovative team, we deliver these next-generation communication solutions with precision, scalability, and unmatched value at a competitive price.