Engage Smarter on WhatsApp
Empower your business with smart customer engagement solutions built entirely around WhatsApp—one platform for messaging, calls, automation, and seamless integrations that connect people and brands effortlessly.
Our Solution Stack
WhatsApp Calling Gateway
Break Borders, Be available worldwide— let your customers call you instantly, securely, and free from anywhere on WhatsApp.
WhatsApp Cloud API
Reach your customers where they are—on WhatsApp—with instant notifications, chat automation, and secure integrations.
Omni Contact Center
Bring all your channels together into one platform—voice, chat, website, CRM and more—for effortless customer engagement.
DialMate
Give your callers a professional, enterprise-grade experience-at a fraction of the cost of a enterprise call center.
LearnMate
Manages student learning via WhatsApp—assignments, reminders, attendance, feedback & payments—boosting engagement consistently
CeylonBooking.lk
Turns WhatsApp into your booking partner—zero commissions, free Property Management System (PMS) included.
Connect, Support, Convert—All on WhatsApp
Intercom Global puts your business where your customers already are—on WhatsApp. Give them the comfort and privilege of using their favorite app to reach you from anywhere in the world—no new app to install, no passwords to remember.
With WhatsApp used by billions, you tap a channel that’s already in your customers’ phone. Skip the expense of building separate mobile apps or complex portals; launch conversations, send updates, automate FAQs, and scale support on a platform they trust.
Unlock global reach, higher response rates, and smoother customer journeys—powered by WhatsApp, designed by Intercom Global.
WhatsApp Cloud API — Customer FAQ
It’s an official business channel for WhatsApp that lets your company message customers at scale—send updates, answer questions, and run automated conversations—without relying on a single phone.
Those are made for one person on one phone. Cloud API lets teams share an inbox, automate replies, send approved notifications, and connect WhatsApp to your CRM, website, or order system.
Order/shipping updates, appointment reminders, support tickets, FAQs, lead capture, promotions (to opted-in customers), feedback/CSAT surveys, and collecting documents/photos.
No. They just use the same WhatsApp they already have and chat with your verified business number.
They can click your WhatsApp link/button on your site or social pages, scan a QR code at your store, or save your number and message you directly.
Customer-started chats: free-form replies within 24 hours of the customer’s last message.
Business-initiated notifications: pre-approved templates for alerts, updates, and (with consent) marketing.
Two parts:
Your plan with us (setup + monthly service).
WhatsApp’s conversation fees (set by Meta) that vary by message category and customer country. We’ll estimate monthly cost based on your expected volumes.
Yes. You’ll have a shared team inbox with assignment, notes, saved replies, and escalation to supervisors.
Quick replies, buttons and lists for guided choices, media (images, PDFs), location sharing, secure one-time passcodes (OTP) for verification, and post-chat surveys.
Often yes. If that number is currently used in the personal WhatsApp app, we’ll guide you to migrate it—or provide a new dedicated number and help you communicate the change.
Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.
Kevin Stirtz
Author of More Loyal Customers
Turn WhatsApp Chats into Customers
A WhatsApp chatbot helps businesses grow by meeting customers on the app they already use, 24/7. It captures leads the moment they inquire, answers FAQs instantly, routes complex issues to humans, and keeps conversations moving with smart prompts and reminders.
You can send order updates, appointment confirmations, and payment links, recover abandoned carts, and run quick surveys—all in one trusted channel customers already understand.
With guided flows (buttons/lists), the bot reduces friction, shortens response times, and lifts conversion rates while lowering support costs—making your team faster without adding headcount.
It also collects first-party data—consent, preferences, and intent—so you can segment audiences, trigger follow-ups, and hand insights to your CRM. Multilingual support, rich media (images, PDFs, locations), and built-in analytics show what to automate next. The result: more leads, happier customers, and scalable, always-on service.